your name
your friend's name
your friend's email

Legal Information

For your information


Holiday Home Swapping acts solely as a database to provide information and to promote the exchange of that information.

Holiday Home Swapping is not a booking agency and will not be held responsible for or made party to any contract between those wishing to enter into a holiday home exchange.  It is recommended that all contracts of exchange are confirmed by both parties by email or in writing.  Holiday Home Swapping will not take responsibility for contracts which are terminated by any party at any time.  

Holiday Home Swapping cannot be held responsible for the accuracy and content of any information which is held within the Internet site.  It is expected that any parties wishing to undertake an exchange will establish for themselves the accuracy of the information through communication with the other party.

Holiday Home Swapping does not take responsibility for the availability of any of the holiday homes featured within the Internet site.  This is at the discretion of the holiday home owner.

It is highly recommended that holiday home owners have the correct level of insurance relevant to their holiday home.  Holiday Home Swapping will not accept any responsibility for damage or loss which occurs to any of the holiday homes featured within the site.

Privacy Policy

This privacy policy sets out how Holiday Home Swapping uses and protects any information that you give Holiday Home Swapping when you use this web site. Holiday Home Swapping is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site, then you can be assured that it will only be used in accordance with this privacy statement.

Holiday Home Swapping is in partnership with The Caravan Swap Shop which are joint data controllers for the purpose of this service.  Please see their website for information about this organisation. 

Holiday Home Swapping may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st july 2018.

What we collect

We may collect the following information:

  • contact name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • With your express permission only, we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • With your express permission only, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other web sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the web site, look for the box that you can click to indicate that you want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How long will you keep my data?
Holiday Home Swapping holds records during the period of our relationship and for a set period afterwards to allow us to meet our legal obligations including resolving any follow up issues between us.  At this current time, the set period of retention is one year after you close your account with Holiday Home Swapping.  

On request by you, Holiday Home Swapping will provide you with access to your personal informtion except where access may be denied under applicable privacy legislation.  To request access to your personal information, please contact Holiday Home Swapping privacy officer whose contact details are set out below.  The privacy officer or delegate will endeavour to respond to your request for access to your personal information within 14 days of the date of receipt of such request.  If your request for access is denied, Holiday Home Swapping will provide you with reasons for its decision.  If you believe that the personal information Holiday Home Swapping holds about you is inaccurate, incomplete or not correct, please let us know and we will correct it.    

Contact Details 

If you have any requests or queries relating to the handling or your personal information, please contact the Privacy Officer, whose contact details are as follows:
Privacy Officer  
Holiday Home Swapping
A: 9 Youell Avenue, Gorleston, NR316HT